FAQ

Frequently asked questions

What form of payment is accepted?


We accept Visa, MasterCard, AMEX, PayPal and Venmo




If I can't find my size, do you special order?


If we are out of your size, we will contact the vendor to see if the item(s) is available. Please be aware that quantities are limited, but we will do our best! Please email us at Papillonlosaltos@gmail.com with "special order" in the subject line and we will get back to you within 24 hours.




What do I do if I have questions about product, shipping, policy, returns?


If you have any questions regarding our policy, shipping, product, returns, etc, please send us an email at : Papillonlosaltos@gmail.com and we will get back to you within 24 hours.




What is Marti's?


Marti's Dance is the an established dance company in Los Altos, California for the past 46 years. We love them so much, we carry dance shoes and tights for their teachers and dancers. We are able to give their customer's a great discount, not to mention, Marti is the mother of Papillon's owner!





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